Muncie Power Products, Inc. eNews

Muncie Power Products has been providing Power Take-Off and hydraulic component training for over 40 years. In 2008, over 200 individuals participated in a Muncie training class and we are on track to equal that number in 2009. While the five-day Muncie Product and Application School (MPAS) is the backbone of our training program, the fact is that 75% of individuals receive their Muncie training in shorter, on-site classes. These two to three day classes are custom tailored to meet the specific goals of the sponsoring distributor. If you have people within your company, or customers, who would benefit from training in the Muncie product line, ask your Muncie Zone Sales Manager about scheduling an on-site class built around your needs.

Muncie Power Products is pleased to announce the hiring of our newest Zone Sales Manager; Colby O’Neal. His responsibility will be the North Texas and Oklahoma territory.

Colby and his wife, Anna, reside near the Dallas – Ft. Worth area, in Bedford, TX. He grew up in a farming community of Louisiana and graduated from Louisiana State University with a Bachelor of Science in Marketing. While pursuing his education, Colby finished a 6-year commitment with the Louisiana National Guard where he was a heavy equipment operator and mechanic.

For the last 12 years, Colby has worked in the fluid power industry and is a Certified Hydraulic Specialist.

As the nationwide economic downturn continues it may surprise some to hear that MPPs phone lines are still receiving heavy call volumes. We’ve found that cost conscience buyers are looking to repair and reuse their equipment which has driven up parts related questions. Our Customer Service Managers are ready and willing to assist you with these calls.

MPP has two ways of reaching a Customer Service Manager via telephone. As always, dial 1-800-FOR-PTOS (800-367-7867) and an operator will help direct your call. The second method is using 1-800-784-9254 and dialing a specific CSM using their 4-digit extension.

Continuous Improvement (CI): the seeking of small improvements in processes and products, with the objective of increasing quality and reducing waste. Continuous improvement is one of the tools that underpin the philosophies of total quality management and lean production.

With OEM’s, TED’s, and MIMW’s trying to reduce inventory the Warranty & Returns Department has seen a growth in the amount of material returning for evaluation and credit. We have strived as a department to get warranty evaluations back to you as quick as possible allowing you to close your claim with the end user.

The following information is vital to performing a detailed evaluation:

First & Last Name of Contact
Email Address (If Available) or Fax Number
Reference Number
Part Number
Serial Number (If Applicable)
Main Complaint / Problem (Include Detailed Description)
Application Information
Invoice Information (When/Where Purchased) / Dates of Service (Install Date, Fail Date)
Mark the box with the RMA # (Return Material Authorization)

The goal for a warranty evaluation is to have the information back in your hands within a ten day window. If all the information is provided when the RMA is generated it will speed up the process and ensure that we meet our goal. Asking the questions up front will speed up the process and make the idea of a warranty less burdensome.

The final step in the warranty process is the determination letter. After our evaluations, we will provide the evaluation of what the findings are with pictures, if applicable, to support those findings. On the claims that are found not covered under Muncie Power Product’s Warranty, we request that the 2nd page of the report be faxed or emailed back to the Warranty Department within 15 days to let us know what needs done with the material. After this time we will need to dispose of the material so it does not stack up in the warranty department.

Our goal is to make the Warranty and Return process smooth and painless for all of our customers. By collecting the data listed above you will help to ensure a timely determination for your claim.

Q: Are the solenoids supplied in PTO installation kits normally open or normally closed?

A: : All of the solenoids supplied in Muncie PTO activation kits are normally closed. A normally closed solenoid signifies that no air or hydraulic pressure can pass through the switch at rest. Therefore, normally closed solenoids prevent the PTO from activating when the solenoid is not energized.

The definition for “normally open” and “normally closed” is different for solenoids and electrical switches. The electrical switches supplied with PTO activation kits are “normally open” meaning the circuit is closed and current can only pass through when the switch is activated.

E-mail sales@munciepower.com with questions to be answered by our experts.